CX Experience Design Officer – Projects at Access Bank Plc

  • Anywhere

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: CX Experience Design Officer – Projects

Location: Lagos
Job type: Full-time

Description

  • Own assigned projects, create plan, documentation, approvals, and oversee implementation.
  • Keep catalogue of all CX related projects.

Functions & Responsibilities   

  • Engage third parties/vendors and internal resources for the flawless execution of projects.
  • Work with the Team Leads & Unit Heads in developing project scopes and objectives.
  • Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
  • Work with supervisor to ensure resource availability and allocation.
  • Develop a detailed project plan to track progress for owned projects.
  • Use appropriate techniques to manage changes in project scope, schedule, and costs.
  • Measure project impact using appropriate systems, tools, and techniques.
  • Manage the relationship with the Project owners and all stakeholders.
  • Maintain comprehensive project documentation for owned project.
  • Work with the Project owner to build relevant dashboards to showcase outcomes.

Requirements
Qualification & Minimum Experience Requirement:

  • Minimum academic qualification of Bachelor’s Degree in any discipline, and professional qualification will be an added advantage (PMP).
  • Minimum of 3 years related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.

Skills / Competence Requirements
Required Knowledge, Skills & Abilities:

  • Excellent client-facing skills
  • Internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills
  • Attention to detail
  • Multitasking skills
  • Strong working knowledge of Microsoft Office
  • Experience with project management software tools
  • Presentation Skills
  • Business Process Skills
  • Business Analysis Skills.

Generic Skills:

  • Initiative
  • Analytical Skills / Problem solving
  • Self-Management / Organizational skills
  • Interpersonal Skills
  • TQM.

Supervisory Skills:

  • Leadership
  • Coaching / Influencing
  • Team building / conflict management
  • Organization & coordination
  • General managerial / administration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online